We offer a range of courses and services.
Choose between six-hour, twelve-hour, or bespoke courses.
Improve your specific English skills with our professional language services.
Choose between six-hour, twelve-hour, or bespoke courses.
Improve your specific English skills with our professional language services.
Each of our courses has a specific aim and is available as a six hour and a twelve hour course, depending on the level of detail you prefer.
The syllabuses are outlined below so that you can get a better idea of the content of each course.
If you can't find what you are looking for, get in touch with us and we can put a bespoke course together, just for your needs.
Skip to CoursesOur services go above an beyond what you would expect and contain a core learning component. We don't just correct the work we proofread, we also provide you with the changes in track and explain each.
Through our services, you can learn to improve the quality of your work with each iteration, so eventually you won't need us.
Skip to ServicesStudents will send more concise, appropriate, and professional emails.
Lesson One
Introduction and time etiquette
Lesson Two
Addressing conventions.
Lesson Three
Formatting a professional looking email
Lesson Four
Reviewing and editing emails
Lesson Five
Hello dear and best regards: starting and ending emails
Lesson Six
Politeness and purpose finding the balance
Students will develop the skills to write concise, easy to read and accurate reports.
Lesson One
Format and reports in your organisation (student challenges)
Lesson Two
Sentencing and tone
Lesson Three
Organising and paragraphing
Lesson Four
Concluding and recommendations
Lesson Five
Starting and introducing
Lesson Six
Proofing and amending
Students will understand the format of the IELTS exam and be better able to complete the four parts.
Lesson One
IELTS overview
Lesson Two
Speaking
Lesson Three
Reading
Lesson Four
Writing Part 1
Lesson Five
Listening
Lesson Six
Writing Part 2
Students will develop skills to improve language autonomously.
Lesson One
Improving spoken accuracy
Lesson Two
Expanding vocabulary, recording and reviewing
Lesson Three
Tools for translation, drafting and checking writing
Lesson Four
Improving your spoken fluency
Lesson Five
Reading resources and techniques
Lesson Six
Listening resources and techniques
Students will be able to communicate effectively on conference calls and develop turn-taking techniques.
Lesson One
Types of meeting and different communication strategies
Lesson Two
To camera or not to camera
Lesson Three
Starting and ending
Lesson Four
Turn-taking
Lesson Five
Asking questions politely
Lesson Six
Role play: Putting it into action
Students will develop language and skills to make contacts and build beneficial relationships with others even in challenging situations.
Lesson One
Introducing yourself
Lesson Two
Making introductions
Lesson Three
Making your excuses
Lesson Four
Expressing disagreement
Lesson Five
Rules and etiquette
Lesson Six
Exchanging details and following up
Students will learn to write precise and effective summaries to make the right impression in a wide range of contexts.
Lesson One
Reading and understanding the main message
Lesson Two
Understanding the writer’s intention and reason for writing
Lesson Three
Identifying key information
Lesson Four
Synonyms
Lesson Five
Paraphrasing
Lesson Six
Language for reporting
Students will learn and practise telephoning skills like starting and ending calls to make them more efficient and confident on the phone.
Lesson One
Identifying challenges of telephoning
Lesson Two
Answering and ending
Lesson Three
Showing you are listening
Lesson Four
Breakdowns: Asking for clarification / repetitions
Lesson Five
Summarising what you have been told
Lesson Six
Role plays and review of learning
Students will learn persuasive language and techniques to help them create trust and connect with customers.
Lesson One
Describing your product or service
Lesson Two
Active listening
Lesson Three
Identifying a prospective clients’ needs
Lesson Four
Matching your product or service with the clients’ needs
Lesson Five
Setting out the next steps or customer journey
Lesson Six
Business specific difficulties and problem solving
Students will have a better understanding of the key aspects the English teaching classroom
Lesson One
The teacher’s role and rapport
Lesson Two
Checking concepts
Lesson Three
Monitoring and feedback
Lesson Four
Classroom management
Lesson Five
Lesson cycles and task progression
Lesson Six
Lesson aims and lesson planning
Students will be better able to perform key management duties in English.
Lesson One
Giving spoken updates
Lesson Two
Answering difficult questions
Lesson Three
Delegating
Lesson Four
Difficult conversations
Lesson Five
Writing performance reviews
Lesson Six
Professional development
Students will send more concise, appropriate, and professional emails.
Lesson One
Introduction and time etiquette
Lesson Two
Addressing conventions
Lesson Three
Formatting a professional looking email
Lesson Four
Reviewing and editing emails
Lesson Five
Hello dear and best regards: starting and ending emails
Lesson Six
Politeness and purpose finding the balance
Lesson Seven
Sentence structure and keeping the meaning clear
Lesson Eight
Useful expression swap shop: finding language appropriate to your context
Lesson Nine
Planning an email and quick responses
Lesson Ten
Authentic examples workshop
Lesson Eleven
Adding a touch of class: Participle clauses
Lesson Twelve
Online resources, review and personal objectives
Students will develop the skills to write concise, easy to read and accurate reports.
Lesson One
Format and reports in your organisation (student challenges)
Lesson Two
Report aims and understanding the reader
Lesson Three
Planning your report and amending your plan
Lesson Four
Sentencing and tone
Lesson Five
Organising and paragraphing
Lesson Six
Teamworking and delegating: Creating a practice report
Lesson Seven
Concluding and recommendations
Lesson Eight
Starting and introducing
Lesson Nine
Citations and referencing sources
Lesson Ten
Evaluating sources in a digital age
Lesson Eleven
Proofing and amending
Lesson Twelve
Reflection on learning and review of lesson 1 student challenges
Students will understand the format of the IELTS exam and be better able to complete the four parts.
Lesson One
IELTS overview
Lesson Two
Speaking: Overview and Part 1
Lesson Three
Reading: Task types
Lesson Four
Listening: Task types
Lesson Five
Writing: Task 1
Lesson Six
Reading: Question techniques and practice
Lesson Seven
Listening: Question techniques and practice
Lesson Eight
Writing: Task 2
Lesson Nine
Speaking: Part 2 and 3
Lesson Ten
Mock Writing exam
Lesson Eleven
LesMock Speaking and Writing feedback
Lesson Twelve
Speaking feedback, review and reflection
Students will develop skills to improve language autonomously.
Lesson One
Setting challenges and goals
Lesson Two
Improving spoken accuracy
Lesson Three
Pronunciation
Lesson Four
Expanding vocabulary, recording, and reviewing
Lesson Five
Improving your spoken fluency
Lesson Six
Tools for translation, drafting and checking writing
Lesson Seven
Noticing and removing mental blocks
Lesson Eight
Reading resources
Lesson Nine
Reading techniques
Lesson Ten
Listening resources
Lesson Eleven
Listening techniques
Lesson Twelve
Reviewing and measuring your learning
Students will be able to communicate effectively on conference calls and develop turn-taking techniques.
Lesson One
Identifying your needs and modes of communication
Lesson Two
Types of meeting and different communication strategies
Lesson Three
PowerPoints
Lesson Four
To camera or not to camera
Lesson Five
Moderating, leading, and guiding
Lesson Six
Using the chat box
Lesson Seven
Starting and ending
Lesson Eight
Interrupting
Lesson Nine
Turn taking
Lesson Ten
Asking questions politely
Lesson Eleven
Role play: Putting it into action
Lesson Twelve
Review of learning and drafting of action plans
Students will develop language and skills to make contacts and build beneficial relationships with others even in challenging situations.
Lesson One
Introducing yourself
Lesson Two
Making introductions
Lesson Three
Making your excuses
Lesson Four
Expressing disagreement
Lesson Five
Building a shared purpose
Lesson Six
Make it personal, build a connection
Lesson Seven
Rules and etiquette
Lesson Eight
Exchanging details and following up
Lesson Nine
Representing your organisation
Lesson Ten
Being succinct and giving a clear message
Lesson Eleven
Inspiring others
Lesson Twelve
Roleplay and review of learning
Students will learn to write precise and effective summaries to make the right impression in a wide range of contexts.
Lesson One
Reading and understanding the main message
Lesson Two
Understanding the writer’s intention and reason for writing
Lesson Three
Identifying key information
Lesson Four
Synonyms
Lesson Five
Paraphrasing
Lesson Six
Topic sentences and paragraphing
Lesson Seven
Language for reporting
Lesson Eight
Structuring a summary using discourse markers
Lesson Nine
Editing a summary
Lesson Ten
Summarising quickly
Lesson Eleven
Writing practice: A mini saga
Lesson Twelve
Feedback, review of learning and setting objectives
Students will learn and practise telephoning skills like starting and ending calls to make them more efficient and confident on the phone.
Lesson One
Identifying challenges of telephoning
Lesson Two
Outbound calls: setting objectives
Lesson Three
Inbound calls: Directing the caller
Lesson Four
Answering and ending
Lesson Five
Showing you are listening
Lesson Six
Telephone discourse – finishing your turn
Lesson Seven
Summarising what you have been told
Lesson Eight
Checking details
Lesson Nine
Breakdowns: Asking for clarification / repetitions
Lesson Ten
Arranging a follow up
Lesson Eleven
Extended role plays
Lesson Twelve
Review of learning and setting of objectives
Students will learn persuasive language and techniques to help them create trust and connect with customers.
Lesson One
Identifying learning needs and setting course goals
Lesson Two
Describing your product or service
Lesson Three
Active listening
Lesson Four
Identifying a prospective clients’ needs
Lesson Five
Summarising clients’ needs
Lesson Six
Matching your product or service with the clients’ needs
Lesson Seven
Setting out the next steps or customer journey
Lesson Eight
Writing a sales email
Lesson Nine
Opening and closing a sales call
Lesson Ten
Sales using video conferencing
Lesson Eleven
Business specific difficulties and problem solving
Lesson Twelve
Review of learning and setting of objectives
Students will have a better understanding of the key aspects the English teaching classroom.
Lesson One
The teacher’s role and rapport
Lesson Two
Checking concepts
Lesson Three
Meta-language
Lesson Four
Monitoring and feedback
Lesson Five
Grammar: Key concepts
Lesson Six
Vocabulary: Key concepts
Lesson Seven
Classroom management
Lesson Eight
Lesson cycles and task progression
Lesson Nine
Skills in English: giving practice
Lesson Ten
Resources: using technology
Lesson Eleven
Timing
Lesson Twelve
Lesson aims and lesson planning
Extra
Teaching materials
Students will be better able to perform key management duties in English.
Lesson One
Identifying learning needs and setting course goals
Lesson Two
Writing performance reviews
Lesson Three
Business and organisational ethics
Lesson Four
Difficult conversations
Lesson Five
Delegating
Lesson Six
Giving spoken updates
Lesson Seven
Professional development
Lesson Eight
Managing upwards
Lesson Nine
Answering difficult questions
Lesson Ten
Setting an example: gender neutral language
Lesson Eleven
Writing references
Lesson Twelve
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Extra
Review of learning and setting of objectives
Studying online with Starling Skills meant I was able to continue to improve my English during the pandemic.
The classes help me speak confidently and I feel comfortable to express myself. I really like the way we are given feedback on our mistakes. It means there is no fear and we enjoy the course.
Batool Shwaiter, Marketing Executive
We send you a link to an online reading and writing test.
You complete the one-hour test at a time that suits you.
We meet online where our expert language examiners will assess your level and discuss your needs and goals for your English.
We will send you a detailed report of your language level against the CEFR levels and suggested areas where you can develop.
We can send you a signed declaration certificate of your language level. (While the certificate is a fantastic affordable way to demonstrate your language competency for work purposes, it cannot be used for visa applications or university entrance)
Send us your CV. If you don’t have one or would prefer to start from scratch. We can send you a template.
We will improve your CV’s vocabulary, grammar, structure, and format
We meet online and work together to improve your CV to make sure it makes the biggest impact and showcases your experience and skills.
Our graphic designer will format and improve the appearance of your CV, so it will never be ignored.
Send us your presentation PowerPoint / Prezi / Participant materials.
We will proof the supporting documents and give you written feedback on how to improve them.
You make edits to your material.
We meet online where you will give your presentation. We give you feedback on:
You give your presentation again and we will ask questions as you expect your audience to do.
Our graphic designer will format and improve the appearance of your presentation documents.
We arrange a post-prestation meeting where we can discuss how the presentation went and set learning goals for your next presentation.
You send us the role profile and relevant information about the job.
We create a job interview.
We meet online and practice your job interview.
We give you feedback on your answers and tips to develop your responses.
We repeat until you feel ready.
We arrange a post-interview consultation where we can discuss how the interview went and set learning goals for your next interview.
You send us your draft.
We send you a free quote.
You decide if you wish to proceed.
We proof your document making tracked changes and comments.
We meet online and work together to make your document perfect.
Our graphic designer will format and improve the appearance of your document.
We meet online to discuss the dynamics of your group.
We create a programme of activities for you that promote language practice, skills development, critical thinking, team working and digital literacy.
We deliver a fun day of varied tasks and activities that will bring your team together and develop their communication skills.
If you are interested in any of our courses or services, feel free to send us a message and we can work together to find the right solution for you.
Send us an email to info@starlingskills.com or book a consultation using the calendar below and we can discuss what works best for you.
Once you've sent us a message, do check your spam folder from time to time. Unfortunately, this is where our emails sometimes end up.
You can also contact us on Twitter @StarlingSkills or LinkedIn.